TY  - GEN
AU  - Besterfield , Dale H.
AU  - Besterfield-Micha , Carol ;Besterfield , Glen H. ;Besterfield-Sacre , Mary
TI  - Total quality management
SN  - 817758412x
U1  - 658.4013 
PY  - 2003///
CY  - New Delhi
PB  - Pearson Education
KW  - MANAGEMENT
KW  - TOTAL QUALITY MANAGEMENT
ER  -